When we learn to write in ways that communicate our tone of voice, not just our mastery of rules, we learn to see writing not as a way of asserting our intellectual superiority, but as a way of listening to each other better. We learn to write not for power, but for love.

Gretchen McCulloch

I’ve been reading McCulloch’s Because Internet1, brushing up on the origins of so-called internet speak, emoji, and other ways language has changed and evolved throughout history. This line made me pause because it captures how I’ve been thinking about writing, particularly in a business communications context. You can show care in writing by being succinct, straightforward, and considering the readers’ time and attention.


p 154, Because Internet (Gretchen McCulloch, Riverhead Books)